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Order Type
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Cost
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Estimated Shipping Time (Metro Areas)
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Under $150 NZD
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$10
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3-5 business days*
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Over $150 NZD
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Free
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3-5 business days*
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* All orders to New Zealand are shipped Express Post International
Handling & Dispatch times
Our aim is to get you wearing your hat as quickly as we can!
Our standard handling time is 2 business days and shipping time is in addition to this.
Orders are processed Monday - Friday (excluding public holidays).
Your order will be shipped from our warehouse in Sydney, Australia
If your order has been processed by our warehouse team it is not possible to change or cancel the order - they work pretty quickly so please reach out ASAP if you want to update your order. Once your order has shipped we are unable to change the address or intercept the order.
Shipping Service for New Zealand
Your order will be shipped from Sydney, Australia via Australia Post Express Service.
Once your order arrives into New Zealand, New Zealand Post will complete delivery.
While most orders are arriving on time, delays may still be occurring and our carriers are not guaranteeing delivery timeframes. For more information please visit Australia Post's service delays.
Tracking
Once your order has shipped, you'll receive an email with your tracking number and a link to track the progress of your delivery, along with an estimated delivery time frame.
A signature is required for delivery so if you are not home the carrier will leave a card to let you know where the parcel can be collected. If your tracking is showing as "attempted delivery" but a card was not left please contact your local postal agency as soon as possible to arrange pick up from your local post office.
Delivery estimate
Need a delivery time estimate? Go to Auspost Delivery Estimate and use 2766 as the sender's postcode or reach out to our team orders@willandbear.com.
