Shipping policy

Gifting a little adventure this Christmas?

Place your order by 2 December 2026 to give it the best chance of arriving before Christmas.

All international orders are sent via express shipping. Christmas arrival isn’t guaranteed, so we recommend ordering early to allow for customs processing and festive-season carrier delays.

Order Type	Cost	Est. Shipping Time
Under $150 NZD	$10	3-5 Business Days
Over $150 NZD	Free	3-5 Business Days

Handling & Dispatch times

Our aim is to get you wearing your hat as quickly as we can! 

Our standard handling time is 2 business days and shipping time is in addition to this. 

• During peak periods, promotional activity and public holidays, this might be exceeded. Dispatch and Shipping times are not guaranteed.

Orders are processed Monday - Friday (excluding public holidays).

Your order will be shipped from our warehouse in Sydney, Australia using an array of carriers.

If your order has been processed by our warehouse team it is not possible to change or cancel the order - they work quickly so please reach out ASAP if you want to update your order. Once your order has shipped we are unable to change the address or intercept the order.

Shipping Service to New Zealand

All New Zealand orders are sent via Express service with Australia Post. 

Once your order arrives in the destination country, Australia Post will hand it to NZ Post for the final delivery service.

• The most up to date tracking information will then be found with your local postal service, using your original tracking number. 

Customs, Duties, VAT costs

You may be required to pay duties/taxes prior to your order being delivered.

Australian export regulations require us to declare the exact value of all items and shipping costs.

Prior to placing your order, we recommend contacting your local customs office to confirm any duty and tax that will be payable. Any additional tax or duty fees is the responsibility of the recipient and not Will & Bear.

Delivery Day

A signature may be required for delivery so if you are not home the carrier will leave a card to let you know where the parcel can be collected. If your tracking is showing as "attempted delivery" but a card was not left please contact your New Zealand Post as soon as possible to arrange pick up from your local post office.

Delivery estimate

Need a delivery time estimate? Go to Auspost Delivery Estimate and use 2766 as the sender's postcode or reach out to our team orders@willandbear.com.