Great product, but even better customer service
I recently purchased this hat from Will & Bear and couldn’t be happier with the experience. The product itself is exactly what we hoped for: beautifully made, stylish, and of great quality.
But what truly won me over was the customer service. Although I placed the order with very little time and it was my first purchase from their website, the team went above and beyond to ensure the hat arrived in time for my wife’s birthday. Their communication was prompt and helpful from the start.
Later, when we realized the size wasn’t quite right, the exchange process was smooth, fast, and clearly explained at every step. It was one of the easiest online returns I’ve ever done, at no extra cost.
I’m only spending seven months in Australia—normally I live in Europe—but if I were staying longer, I’d already know what to gift my friends for their next birthdays.
| Design |
Rated 5 out of 5
|
|---|---|
| Fit |
Rated 5 out of 5
|
