Help
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My hat is bent, how can it be fixed?
If you have a wool felt hat all you need is a kettle and a trusty pair of hands! Boil the kettle and hold one side of the brim with...
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What is my hat size?
We recommend that you measure your head before purchasing. Measuring your head is covered here in our sizing guide. Once you have measured your head, each product has a 'SIZE...
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How can I change my order?
As we strive for a 48 hour dispatch time frame please contact us ASAP at orders@willandbear.com with any changes needing to be made, and we'll do our very best to help you....
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How are your hats packaged?
Our hats are sent in a custom-designed Will & Bear fully recyclable cardboard carton with zero plastic. They are designed to withstand normal punishment of any postal system. But sometimes damages...
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How do I return my hat?
Easy done! You'll find all the info you need on returns here.
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Do you plant trees in Australia?
We have local impact partners in every region we have business operations in. Some of these local impact partners do plant trees. If you would like to read more about who...
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Are your hats ethically made?
Will & Bear conducts all business practises including product development and manufacturing with social welfare and environmental sustainability at the forefront of mind. We are constantly sourcing innovative people, processes and...
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How do you plant trees?
We work with our global impact partner Tress for the Future operating in Senegal Africa. Local community members enter a four-year training program to turn degraded land into a fertile Forest Garden...
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What are your hats made from?
Our felt hats and beanies are made from 100% Australian Wool. The rest of our collection is made from natural fibres such as hemp, organic cotton, recycled cotton, TENCEL and leather....
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Where are your hats made?
We currently work with best in class factories in Inner Mongolia and central China. Our suppliers are BSCI and SA8000 certified manufacturing facilities, and each of these suppliers is required to sign...
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How do I keep my hat looking great?
A simple guide to keeping your favourite hats in shape, ready for the next adventure. This is one thing we can’t stress enough; hat care! Just like your favourite linen...
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Shipping & Handling
General Handling & Dispatch times Our aim is to get you wearing your hat as quickly as we can! Our standard handling time is 2 business days and shipping time is in...