Shipping & Handling
Our standard handling time is 1-2 business days. Shipping times are in business days and are on top of the standard handling time. During sales, the first week of December and over the Christmas break our handling times will extend to 3-4 business days.
Once you’ve checked out you’ll receive an email from us. We then process your order, send it to our warehouse. There, they pick, pack and ship your brand new hats.
Standard post is sent through Freight and Distribution Management (FDM) and Express post is sent through Australia Post
Please note: NSW & QLD are currently experiencing delivery delays on both Standard and Express post due to the floods in the area.
What does this mean for your order? It may take a little longer than usual for your order of epic hats to arrive, but don't worry they will get there.
Standard shipping times *see delay info below
|Standard below $150||$10||2-8 days||+2-9 days|
Standard above $150
|Free||2-8 days||+2-9 days|
|Express||$20-50||1-2 days*||+2-7 days|
Orders will be safely dropped if there is a safe place to leave the goods.
Please note: We cannot always guarantee these timeframes. The timing may be exceeded during peak/busy times and to rural areas, we thank-you for your patience. Australia Post are not guaranteeing Express Post timeframes, for more information please visit Australia Post's service delays
|NZ||$15||6-12 days||+10-20 days|
|UK||$40||7-12 days||+7-14 days|
|Rest of world||
All international orders are sent Express with Australia Post. You will receive an email from us with your Australia Post tracking number.
Once the parcel arrives in your country Australia Post hand it over to your local postal agency for delivery. You will get your tracking with greater detail by using your Australia Post tracking number in your local postal agency tracking website. A signature is required for delivery so if you are not home they should leave a card to let you know where the parcel can be collected. If your tracking is showing as "attempted delivery" but a card was not left please contact your local postal agency ASAP to arrange pick up from your local post office.
Please note: These times do not take into account any hold ups in customs, which may sometimes occur, and is unfortunately out of our control.
Need a delivery time estimate? Go to Auspost Delivery Estimate. Use 2766 as the sender's postcode.
We currently use Australia Post for international shipping. If you are an international customer you might notice your parcel come form EMS which is an international partner of Australia Post.
Standard Post Delays
|Destination||Usual delivery||Est delay|
|Sydney Metro||1-2 days||+2-3days|
|NSW||3-4 days||+5 days|
|Melbourne Metro||2-3 days||+4 days|
|VIC||4-6 days||+4 days|
|Brisbane Metro||2-3 days||+3 days|
|QLD||3-4 days||+3 days|
|Adelaide Metro||3-4 days||+6 days|
|SA||4-6 days||+6 days|
|Tasmania||6-7 days||+7 days|
|Perth Metro||5-6 days||+8 days|
|WA||6-8 days||+8 days|
|NT||6-8 days||+9 days|