Shipping policy
Christmas shipping cut-off dates
Please place your order by the following for the best chance of receiving it before Christmas. Please allow additional time for items being sent outside a metro area.
Standard shipping:
- NT and WA: 5th December
- TAS, regional NSW/VIC/QLD and Gold Coast: 11th December
- SA: 9th December
- NSW, VIC and QLD metro, plus ACT: 14th December
Express shipping:
- All other international destinations: 2nd December
- NZ, USA, Canada and UK: 9th December
- Australia: 14th December
- NSW metro: 16th December
Our warehouse aims for 2 day dispatch once your order has been placed. Once parcels are in transit, it’s in the hands of third-party couriers and while they do their best shipping times are not guaranteed.
|
Order type |
Cost |
Estimated Shipping Time (Metro areas) |
|
Standard below $150 |
$10 |
2-8 business days |
|
Standard above $150 |
Free |
2-8 business days |
|
Standard (Hat fillers only) |
Free |
2-8 business days |
|
Express |
$20 |
1-3 business days |
|
International (Express only) |
$40 AUD |
Handling & Dispatch times
Our aim is to get you wearing your hat as quickly as we can!
Our standard handling time is 2 business days and shipping time is in addition to this.
-
During peak periods, promotional activity and public holidays, this might be exceeded. Dispatch and Shipping times are not guaranteed.
Orders are processed Monday - Friday (excluding public holidays).
Your order will be shipped from our warehouse in NSW, Australia using an array of carriers.
To guarantee Australia Post as your carrier, select Express Shipping.
If your order has been processed by our warehouse team it is not possible to change or cancel the order - they work quickly so please reach out ASAP if you want to update your order. Once your order has shipped we are unable to change the address or intercept the order.
Shipping Service Options
Standard post is sent through Freight and Distribution Management (FDM) carriers.
Express post is sent through Australia Post.
Orders are shipped with Authority to Leave (no signature required). If the mail carrier can locate a safe place to leave your order, orders will be safely delivered.
All international (rest of world) orders are sent express with Australia Post. Once your order arrives into the destination country, Australia Post will hand it to your local postal service.
- All international orders are sent "Delivery Duties Unpaid" (DDU) and you may be required to pay duties/taxes at customs in you home country prior to your order being delivered.
- Once through customs the most up to date tracking information will then be found with your local postal service, using your original tracking number.
Tracking
Once your order has shipped, you'll receive an email with your tracking number and a link to track the progress of your delivery, along with an estimated delivery time frame.
Carriers are not guaranteeing delivery timeframes for standard or express deliveries. For more information please visit Australia Post's service delays.
If you are experiencing a delay with your order arriving, send our Customer Experience team an email with your order number.
Delivery estimate
Need a delivery time estimate? Go to Auspost Delivery Estimate and use 2766 as the sender's postcode or reach out to our team orders@willandbear.com.