Help
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Are Will & Bear hats sun-safe?
All of our hats are tested by Australian Government agency, ARPSANA, with the majority rated UPF50+ (excellent) which is the highest sun protective rating available anywhere in the world. For...
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Why are you transitioning from One Hat Sold, Ten Trees Planted?
We have been working on a very exciting updated tree planting program to plant trees right here in our home country of Australia. This change means that we will now...
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International Shipping Locations
You are shopping on our international store. We ship to most countries but if you don't see your country on the list at checkout please contact us. Your order will...
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FAQs
We believe it's always good to ask questions. Here are a few that come up time and time again. If you can't find something that suits your query try the...
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Do you have a physical store where hats can be tried on?
We do! Our flagship store is located at 2/788 Pacific Parade, Currumbin, Queensland. Alternatively, if you would like to try on one of our hats, we have a number of stockists...
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Privacy policy
Promotional Activity Terms & Conditions When is the Annual Online Warehouse Sale? 28th March 12.01am AEDT - 2nd April 11.59pm AEDT 27th March 12.01am PST - 1st April 11.59pm...
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Can I return my hat after 30 days?
We’ll happily accept a return of any full priced item within 30 days for an exchange or store credit where the conditions of return are met. To view our Conditions...
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What if I'm in between sizes?
If you have measured your head & you're in between sizes we recommend sizing up. Please check if your hat has an adjustable sweatband, if so you will be able...
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Contact
Customer Support If you've bought a hat and its not your size or you need help. Or if you want to know more about the brand or have a friendly...
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Can I return a sale item?
Returns for items purchased during promotional offersItems purchased during promotional activity or sales are eligible for a store credit only where the conditions of return are met. Refunds to the...
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My hat was a gift, can I return it?
Simply go to our Returns Page Here to start the process - all you will need is the order number.For all information about our Conditions of Return, please click here...
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What if my hat is too big?
Step 1 - Check if your style has an adjustable sweatband. The cotton strap in your sweatband can adjust the size up or down. Learn how it works Adjustable Strap Video Step...