FAQs

We believe it's always good to ask questions, here are a few that come up time and time again. If you can't find something that suits your query try the search bar or contact one of our friendly customer service reps.

Shipping

How do I track my order? How long does delivery take? How are your hats packaged? How can I change my order?

Returns

How do I return my hat? My hat was a gift, can I return it? Can I return a sale item? Can I return my hat after 30 days?

Hat Care

How do I keep my hat looking great? My hat is bent, how can it be fixed?

Sizing

What is my hat size? What if my hat is too big? What if I'm in between sizes?

Our Business

Are your hats ethically made? How do you plant trees? Why are you transitioning from One Hat Sold, Ten Trees Planted?

Materials & Factories

What are your hats made from? Where are your hats made? Are Will & Bear hats sun-safe?

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