Contact us

Customer Support

If you've bought a hat and its not your size or you need help, or if you want to know more about the brand, send our support team a message. They are a friendly bunch!


If you're a retailer who would like to stock Will & Bear, please email our sales team with the following information: Store Name, Address, Website, Photos of Your Shop, 3 other brands you currently carry:


7 Eucalyptus Place, Eastern Creek 2766

Please note: Exchanges cannot be accepted at this address. If you wish to lodge an exchange request please contact our support staff.

What's my size?

Sizing Charts

Each product has a sizing chart assigned to it. Please refer to the size chart on each product page before making your purchase.

If you are unsure or in-between sizes we recommend sizing upand adding some hat fillers for the perfect fit. 

What’s my size?

The best way to determine what your size is to measure the circumference of your head where you want to wear it. Please refer to the sizing chart on the product page before you measure.

Measuring our head

Measure the circumference of your head approximately 2.5cm (1′) below the hairline to the back of the head.

If you are unsure or in between sizes we recommend sizing up and adding some hat fillers for the perfect fit.

Adjustable Fitting

Some of our hats have an adjustable strap designed for the perfect fit. Check the products size chart to see if you hat comes with one.

Shipping and delivery


We are currently only shipping to the below countries due to freight disruptions.

Please note our current handling times are currently up-to 2 weeks due to high demand.

Please be aware your delivery may be delayed, see estimated extra delivery delays below:


* Delivery times are on top of the standard delivery times and don't include customs handling times

** International is Express Post only.

Other countries: We are unable to deliver at this stage. Please stay tuned, we will update as soon as we can


Christmas delivery cut off times 


  • Parcel Post – Wednesday 8th Dec  2020

  • Express Post – Wednesday 16th Dec 2020 

New Zealand

  • Express Post – Tuesday 1st Dec 2020 

Rest of world

  • Express Post – Thursday 11th Nov 2020 


Within Australia 

Shipping will be via  Australia post. Please allow 1-2 days handling time for your item once your order has been placed. Please note Express Post orders are subject to standard handling times. 

Standard Delivery,  after dispatch you should receive your delivery within 2-5 working days.

Express Delivery, after dispatch you should receive your delivery within 1-2 working days to locations inside Austpost express delivery areas.

Orders will be safe dropped if there is a safe place to leave the goods. 

Please note we cannot always guarantee these timeframes and the timing may be exceeded during peak/busy times and to rural areas, we thank-you for your patience.

Need a delivery time estimate? Go to Auspost Delivery Estimate. Use 2766 as the sender's postcode.

International Orders  

We ship worldwide and to all international destinations. All orders are sent Express and should arrive in most countries 5-7 days. International delivery times can vary between depending on your location.  See delivery timeframes below for popular locations.

United States/Canada:  Express 3-5 working days after dispatch. 

New Zealand:  Express 3-5 working days after dispatch

United Kingdom:  Express 3-5 working days after dispatch

Please note these times do not take into account any hold ups in customs, which may sometimes occur.

Need a delivery time estimate? Go to Auspost Delivery Estimate.  Use 2766 as the sender's postcode.

Tax and Duties, Please note international orders may occur tax and duties by customs in the country where the order is delivered. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.

Returns & exchanges

We want you to love your Will & Bear hat. So if you receive your item and its either faulty, damaged,not the right size orthe style doesn’t suit. We offer exchanges for store credit or return for a refund to help you get the perfect hat.

How does it work

Option 1: Return for store credit (Free)

You send the product back to us, we check it's in original condition and then issue the credit note for the product purchase price. You can put that towards the perfect hat. 


We will cover the return shipping cost. We will email a pre-paid shipping label to fix to your parcel and return to your closest post office.


Return postage is the responsibility of the customer. We will refund the original shipping cost on your credit note. If you placed your order through PAYPAL, you might be eligible to get a refund through PAYPAL for the return shipping costs via this link:  PayPal Returns Refund

Option 2: Return for refund

You send the product back to us, we check its in the original condition and issue the refund. 


We will email a pre-paid shipping label to fix to your parcel and return to your closest post office. We will refund the product purchase price and retain $10 from your refund to cover return costs.


Return postage is the responsibility of the customer. If you placed your order through PAYPAL you might be eligible to get a refund through PAYPAL for the return shipping costs via this link  PayPal Returns Refund  We will refund the product purchase price.

Christmas returns & exchanges

60 Day returns policy

We know it’s tough buying for someone else. So we have an extended period for exchanges & returns over Chrissy. Anything purchase from 1st Nov until Christmas has a 60 days return policy. 

Terms of return & exchanges

  1. The product must be unworn with original tags on
  2. Returned in original packaging
  3. Return must be within 30 days of the purchase date

Lodging a return

We manage our returns our  online portal. To complete the return form, you will need: 

  • Order number
  • The email address used at time of order

    Please note: returns can only be accepted 30days from purchase date.

    Common questions

    It’s not my size?

    Sometimes if you are in-between sizes the hat can feel a little uncomfortable the first time you try your hat on. Don’t be disheartened there are a some simple things you can do to help.

    If your hat is a little tight - Unlike traditional hats (with leather sweatbands) our hats have cotton sweatbands which will give a little over time. If you have chosen a style that’s a little stiff you can either massage the wool where you need to loosen it up or apply steam to make the wool malleable.

    If it’s a little loose -Before your send, it back we suggest trying some  hat fillers which will reduce the size by a ½. You can test at home before you buy by putting 10cm strips of folded cardboard behind the sweatband where it feels the loosest.

    What if my item is damaged or defective?

    If in the unlikely event your order is damaged in transit or faulty you are eligible for a full refund to your original payment method. To resolve as quickly as possible, please provide a photo for review. 

    What if I received the wrong item?

    Sometimes we make some mistakes, and we endeavour to make it right. Please provide a photo of the mix up to help us resolve it as quick as possible.

    Can I return used items? 

    All returning goods must be in original condition, be unworn & with original tags. Otherwise, we will reject the return upon inspecting.

    Can I return sale items?

    Please note we do not accept any returns for change of mind on style or size exchanges on sale items.

    How long will it take to receive my refund? 

    Once we have confirmed your request, it may take up to1-2 business days for our customer service team to process your return. You will then receive an email from our team with instructions on next steps.Please wait for this email before sending your item back.

    Once we have received the returned item, allow5-7 business days for your return to be processed by our warehouse staff. Once approved we will email you a confirmation of refund/store credit.

    If you have any further questions, please email us below.

    Materials & Factories

    Our Mission

    From the Earth, for the Earth.

    Our mission is to reduce our impact through thoughtful designs, give back to our planet and create a culture that cares for the environment, to inspire all to preserve it.

    Materials & Fibres

    We are committed to producing high quality headwear that lasts a lifetime. Using natural, biodegradable or recycled fibres . Excluding some trims, but we're working on that :)

    Our felt hats & beanies are made from Australian Wool and other main materials are natural fibres such as organic cotton, organic hemp, TENCEL &  recycled cotton.

    Our trims and labels are made mostly from natural cotton with some exceptions where we are unable to find a suitable substitute for PET. But we’re constantly working towards replacing this fibre.

    People & Factories

    Will and Bear conducts all business and product development with social welfare and environmental sustainability at the forefront of mind. We are constantly sourcing innovative people, processes and policies to ensure beautiful and functional products while protecting the environment for future generations.

    We have built long-term relationships with our suppliers and believe that the trust and mutual respect shared has resulted in exponential growth of passion, strength and success for all parties.

    We are committed to providing an inclusive workplace culture both within our own team and throughout our supply chain. We expect all of our suppliers to share our commitment to the welfare of workers by providing respectful, fair and safe working conditions.

    We are working with suppliers that are BSCI and/or SA8000 certified manufacturing facilities, each of these suppliers is required to sign our Will & Bear Code Of Conduct.

    We currently work with factories in Inner Mongolia and China.

    Giving Partners

    Trees For The Future

    Since the brand's inception in 2016, we have committed to planting 10 trees for every hat sold. Today, thanks to our community, we have now planted over 200 acres of Forest Gardens in Senegal, Africa. Why? Because we want to invest in a healthy environment for our future generations.

    See more: Trees Page

    Australian Projects

    We are also passionate about supporting our domestic farming and manufacturing and industries. We have several exciting projects underway at home here in Australia, we look forward to sharing these projects with you in 2021

    Terms & Conditions

    Currency and Pricing

    All transactions are processed in Australian Dollars (AUD).


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