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Each product has a sizing chart assigned to it. Please refer to the size chart on each product page before making your purchase.
If you are unsure or in-between sizes we recommend sizing upand adding some hat fillers for the perfect fit.
The best way to determine what your size is to measure the circumference of your head where you want to wear it. Please refer to the sizing chart on the product page before you measure.
Measure the circumference of your head approximately 2.5cm (1′) below the hairline to the back of the head.
If you are unsure or in between sizes we recommend sizing up and adding some hat fillers for the perfect fit.
Shipping will be via Australia post. Please allow 1-2 days handling time for your item once your order has been placed.
For Standard Delivery you should receive your delivery within 2-5 working days and for Express Delivery you should receive your delivery within 1-2 working days.Please note we cannot always guarantee these timeframes and the timing may be exceeded during peak/busy times and to rural areas, we thank-you for your patience.
We ship worldwide and to all international destinations. For standard delivery Australia post advises that shipping to MOST international destinations is between 5-10 days. International delivery times can vary between 5-30 days depending on your location. See delivery timeframes below for popular locations.
United States/Canada: Standard 5-10 working days / Express 3-5 working days.
New Zealand: Standard 5-10 working days / Express 3-5 working days.
United Kingdom: Standard 5-10 working days / Express 3-5 working days.
If you would like a shipping time estimate for your purchase, please contact us and we will give you an accurate shipping estimate for your destination country.
Please note international orders may occur tax and duties by customs in the country where the order is delivered. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.
We hope you love your Will & Bear purchase, but if for any reason if you are unhappy with your purchase or your hat doesn’t fit please contact us at orders@willandbear.com
Exchanges:
If your item doesn't fit or you would like a different style we can arrange an exchange in form of a credit note once your item is returned to our warehouse. Exchange must be requested within 30 days from purchase. Please allow up to 5 days for processing after goods delivered to our warehouse.
Refunds:
In the unlikely scenario, you receive a faulty or wrong item we are happy to arrange a refund or store credit. Refund must be requested within 30 days from purchase. Please note goods to be assessed by Will & Bear to confirm prior to refund. Please allow up to 5 days for processing after goods delivered to our warehouse.
We don't offer refunds on change of mind purchases, in this scenario we will offer a credit note once the hat is back in the warehouse.
When organising a return please take note of the information below:
Returns requests must be made within 30 days of order date
There is no returns or refunds on sale items
Any return postage, fee’s, duties and taxes are the responsibility of the customer
Goods must be in original condition Item(s) must be unworn, unwashed with original tags
Postage cost is the responsibility of the customer
Returns: Customers will be issued a credit note once goods are received and verified by our warehouse for any returns.
Refunds: Customer will be issued a refund once goods are received and verified by our warehouse for any refunds due to faulty goods only.
All transactions are processed in the currency shown on the shop and product pages.
The contents of our website and the site as a whole are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.
You may download or copy the contents and other downloadable materials displayed on willandbear.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of this site.
When purchasing from Will & Bear your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at hello@willandbear.com.
