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If you've bought a hat and its not your size or you need help, or if you want to know more about the brand, send our support team a message. They are a friendly bunch!
If you're a retailer who would like to stock Will & Bear, please email our sales team with the following information: Store Name, Address, Website, Photos of Your Shop, 3 other brands you currently carry:
7 Eucalyptus Place, Eastern Creek 2766
Please note: Exchanges cannot be accepted at this address. If you wish to lodge an exchange request please contact our support staff.
Each product has a sizing chart assigned to it. Please refer to the size chart on each product page before making your purchase.
If you are unsure or in-between sizes we recommend sizing upand adding some hat fillers for the perfect fit.
The best way to determine what your size is to measure the circumference of your head where you want to wear it. Please refer to the sizing chart on the product page before you measure.
Measure the circumference of your head approximately 2.5cm (1′) below the hairline to the back of the head.
If you are unsure or in between sizes we recommend sizing up and adding some hat fillers for the perfect fit.
Shipping will be via Australia post. Please allow 1-2 days handling time for your item once your order has been placed. Please note Express Post orders are subject to standard handling times.
Standard Delivery, after dispatch you should receive your delivery within 2-5 working days.
Express Delivery, after dispatch you should receive your delivery within 1-2 working days to locations inside Austpost express delivery areas.
Orders will be safe dropped if there is a safe place to leave the goods.
Please note we cannot always guarantee these timeframes and the timing may be exceeded during peak/busy times and to rural areas, we thank-you for your patience.
Need a delivery time estimate? Go to Auspost Delivery Estimate. Use 2766 as the sender's postcode.
We ship worldwide and to all international destinations. All orders are sent Express and should arrive in most countries 5-7 days. International delivery times can vary between depending on your location. See delivery timeframes below for popular locations.
United States/Canada: Express 3-5 working days after dispatch.
New Zealand: Express 3-5 working days after dispatch.
United Kingdom: Express 3-5 working days after dispatch.
Please note these times do not take into account any hold ups in customs, which may sometimes occur.
Need a delivery time estimate? Go to Auspost Delivery Estimate. Use 2766 as the sender's postcode.
Tax and Duties, Please note international orders may occur tax and duties by customs in the country where the order is delivered. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.
Exchange Policy:
We hope you love your Will & Bear hat and want to make sure it fits you perfectly! If you need to exchange for another size we suggest trying some hat fillers first (if your hat is too big). If you still need another size we can offer an exchange. Please follow the steps below to arrange.
Refund Policy:
In the unlikely scenario, you receive a faulty or wrong item we are happy to arrange a refund or store credit. Please follow the steps below to arrange.
Exchange/Returns process:
All returns must be processed through our online returns portal at https://willandbear.com/a/returns.
We offer exchanges in forms of credit notes for you to use to repurchase a replacement product of your choice.
Will & Bear will cover the return shipping cost through any Australia Post outlet. We will forward you a return postage slip. You will need to repack your hat in its original packaging, print out the postage slip, attach slip to the box & lodge at any Australia Post Outlet.
Please note goods will be assessed by Will & Bear to confirm they are in original condition prior to exchange/return being accepted.
Timeframes:
Please allow up to 5 days for processing after goods delivered to our warehouse.
Please allow up to 24 business hours for your postage return label to be assigned to your return once you have started the process.
Please take note of the information below:
Returns requests must be made within 30 days of order date.
Refunds are only issued in cases of faulty items, credit notes are available for change of mind returns
There is no returns or refunds on sale items
Any further postage, fees, duties and taxes are the responsibility of the customer
Goods must be in original condition Item(s) must be unworn, unwashed with original tags
Further postage costs are the responsibility of the customer
Returns: Customers will be issued a credit note once goods are received and verified by our warehouse.
Refunds: Customer will be issued a refund once goods are received and verified by our warehouse for any refunds due to faulty goods only.
Exchange Policy:
We hope you love your Will & Bear hat and want to make sure it fits you perfectly! If you need to exchange for another size we suggest trying some hat fillers first (if your hat is too big). If you still need another size we can offer an exchange. Please follow the steps below to arrange.
Refund Policy:
In the unlikely scenario, you receive a faulty or wrong item we are happy to arrange a refund or store credit. Please follow the steps below to arrange.
Exchange/Returns process:
All returns must be processed through our online returns portal at https://willandbear.com/a/returns.
We offer exchanges in forms of credit notes for you to use to repurchase a replacement product of your choice. Your credit note will cover your hat purchase price and your original shipping costs. Return postage charges are the responsibility of the customer.
You will need to repack your hat in its original packaging, and ship it back to our warehouse (address details are provided when completing the returns info through the returns portal.) Please keep your tracking information.
Please note goods will be assessed by Will & Bear to confirm they are in original condition prior to exchange/return being accepted.
Timeframes:
Please allow up to 5 days for processing after goods delivered to our warehouse.
Please take note of the information below:
Returns requests must be made within 30 days of order date.
Refunds are only issued in cases of faulty items, credit notes are available for change of mind returns
There is no returns or refunds on sale items
Any further postage, fees, duties and taxes are the responsibility of the customer
Goods must be in original condition Item(s) must be unworn, unwashed with original tags
Further postage costs are the responsibility of the customer
Returns: Customers will be issued a credit note once goods are received and verified by our warehouse.
Refunds: Customer will be issued a refund once goods are received and verified by our warehouse for any refunds due to faulty goods only.
All transactions are processed in the currency shown on the shop and product pages.
The contents of our website and the site as a whole are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.
You may download or copy the contents and other downloadable materials displayed on willandbear.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of this site.
When purchasing from Will & Bear your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at hello@willandbear.com.
