AUD

One hat, ten trees

Returns

We want you to LOVE your hat!

Not your size? Return it!

Style doesn't suit? Return it!

 

How does it work?

 Return for store credit.

You send the product back to us, we check it is in the original condition, and then issue the credit note for the product purchase price. 

 

Australia - We will cover the return shipping cost. We will email a pre-paid shipping label to fix your parcel and return it to your closest post office.

 

International - Return postage is the responsibility of the customer. We will return the original shipping cost on your credit note. If you placed your order through Paypal, you may be eligible to get a refund through Paypal for the return shipping costs via this link PayPal Returns Refund

 

 A few terms of return:

1- Products must be unworn with original tags attached.

2- Products must be returned in the original packaging.

3- Returns must be lodged within 30 days of the purchase date. 

4- We do not accept returns for change of mind on style or size exchanges on sale items.

  

 What if my item is damaged or defective? 

In the unlikely event your order is damaged in transit, or defective, you may be eligible for a replacement or a full refund to your original payment method. 

 

What if I received the wrong item?

Sometimes we make mistakes, while we endeavour to make them right, please provide a photo of the mix up to help us resolve it as quick as possible. 

 

Can I return used items?

All returning goods must be in original condition, be unworn & with original tags. Otherwise, it may be rejected upon inspection.

 

How long will it take to receive my store credit?

Once we have confirmed your request, it may take 1-2 business days to process your return online. You will then receive an email from our team with instructions on the next steps. Please wait for this email before sending your item back.

 

Once the item is delivered to our warehouse, please allow 7-10 business days for your return to be processed. Once approved, we will email you a confirmation of store credit.

 

If you have any further questions, please email us at orders@willandbear.com

 

SALE ITEMS: Please note we do not accept any returns for change of mind on style or size exchanges on sale items.

 

Please lodge your return request at https://willandbear.com/a/returns