We want you to LOVE your hat!
Not your size? Return it!
Style doesn't suit? Return it!
How does it work?
Return for store credit.
You send the product back to us, we check it’s in original condition and then issue the credit note for the product purchase price. You can put that towards the perfect hat, simples.
Australia - We will cover the return shipping cost. We will email a pre-paid shipping label to fix to your parcel and return to your closest post office.
International - Return postage is the responsibility of the customer. We will return the original shipping cost on your credit note. If you placed your order through PAYPAL you may be eligible to get a refund through PAYPAL for the return shipping costs via this link PayPal Returns Refund
A few terms of return:
1- Product must be unworn with tags on.
2- Returned in original packaging.
3- Return must be lodged within 30 days of the purchase date. Except items purchased in November or December, these have until the end of January to return.
4- We do not accept returns for change of mind on style or size exchanges on sale items.
What if my item is damaged or defective?
If in the unlikely event your order is damaged in transit or defective you are eligible for a replacement or a full refund to your original payment method. To resolve as quickly as possible, please provide a photo for review.
I received the wrong item?
Sometimes we make some mistakes and we endeavour to make it right. Please provide a photo of the mix up to help us resolve it as quick as possible.
Can I return used items?
All returning goods must be in original condition, be unworn & with original tags. Otherwise, the return may be rejected upon inspected.
How long will it take to receive my store credit?
Once we have confirmed your request it may take up to 1-2 business days to process your return online. You will then receive an email from our team with instructions on next steps. Please wait for this email before sending your item back.
Once the item is returned to our warehouse please allow 7-10 business days for your return to be processed by our warehouse. Once approved we will email you a confirmation of store credit.
If you have any further questions, please email us at firstname.lastname@example.org
SALE ITEMS: Please note we do not accept any returns for change of mind on style or size exchanges on sale items.
Please lodge your return request at https://willandbear.com/a/returns