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So, you've got questions? We've got answers and we're here to make your life easier, one FAQ at a time. So, grab your FAQ compass and click the link to jump your section.

Buying your first hat?

See our felt hat buying guide and other handy guides

Hat Sizing

One of the most important steps before you purchase is getting an accurate head measurement. This will get you on your way quicker and save time later. Please note that each hat has its own fit characteristics, so be sure to check the product page for the size guide.

Hat Care

Keeping your hat in tip-top shape is important to us, as it ensures your hat lasts longer. That's good for your wallet and the planet.

Shipping

Our aim is to get your wearing your hat as quickly as possible! Our standard handling time is 48hrs (excluding public holidays and weekends). Our hats are shipped from our warehouse in Sydney, Australia.

Estimated Shipping Times

Standard AUS Metro | 2-8 Business Days

Express AUS Metro | 1-3 Business Days

Express USA | 3-8 Business Days*

NZ | 6-12 Business Days *

UK / Major EU | 7-12 Business Days*

Rest Of World | See Times

 *For orders outside of Australia, the times listed above do not take into account any potential hold ups in customs which may sometimes occur and is unfortunately out of our control. Delivery times cannot be guaranteed. Taxes and customs fees are the responsibility of the recipient.

Returns

At Will & Bear, we want you to be completely satisfied with your purchase. If you've bought from us within the last 30 days and your hat is in brand new condition (unworn, unmarked, and with tags attached), you can easily return it.

Sunscreen purchases are final sale and cannot be returned.

Simply lodge your return at the link below to receive a credit note (valid for 3 years) or exchange for size.

Sustainability

At Will & Bear, working towards a greener future is at the heart of everything we do. Sustainability and responsible business practices are our driving forces. We're committed to making continuous improvements, no matter how small, with every step we take.

We know the journey can be daunting, but we're dedicated to being transparent and sharing our experiences – the highs and the lows – so we can all grow together.

Stockists

We are proudly stocked in locally owned small boutiques across Australia, New Zealand, and the USA.

Plus, we have our own store just 10 minutes from the Coolangatta Airport in Currumbin, QLD. If you're traveling through, be sure to stop in and say hi!

Can't find what your looking for?

Email or use the chat window to chat to a customer service rep