Shipping policy
Gifting a little adventure this Christmas?
Place your order by 2 December 2026 to give it the best chance of arriving before Christmas.
All international orders are sent via express shipping. Christmas arrival isn’t guaranteed, so we recommend ordering early to allow for customs processing and festive-season carrier delays.
Handling & Dispatch times
Our aim is to get you wearing your hat as quickly as we can!
- Our standard handling time is 2 business days and shipping time is in addition to this.
- During peak periods, promotional activity and public holidays, this might be exceeded. Dispatch and Shipping times are not guaranteed.
- Orders are processed Monday - Friday (excluding public holidays).
- Your order will be shipped from our warehouse in NSW, Australia using an array of carriers.
- To guarantee Australia Post as your carrier, select Express Shipping.
If your order has been processed by our warehouse team it is not possible to change or cancel the order - they work pretty quickly so please reach out ASAP if you want to update your order. Once your order has shipped we are unable to change the address or intercept the order.
Shipping Options - Australia
Standard post is sent through Freight and Distribution Management (FDM) carriers and Express post is sent through Australia Post.
Australia
| Order type | Cost | Estimated Shipping Time (Metro areas) |
|
Standard below $150
|
$10
|
2-8 business days* |
| Standard above $150 | Free | 2-8 business days* |
| Standard - hat fillers only | Free | 2-8 business days* |
|
Express
|
$20
|
1-3 business days*
|
*Delivery timeframes cannot be guaranteed and Christmas orders will take longer.
Delivery Day
Everyone’s favourite day!
- Orders are shipped with Authority to Leave (no signature required)
- If the mail carrier can locate a safe place to leave your order, orders will be safely delivered.
- If no safe drop location is found, FDM carriers will leave a card in your mailbox to organise redelivery.
- Australia Post is updating how it communicates attempted deliveries, see HERE for more information.
- If you have any concerns with the delivery of your order, send our team an email to orders@willandbear.com with your order number.
Shipping Options - Rest of World
- All international orders are sent express with Australia Post.
-
Once your order arrives into the destination country, Australia Post will hand it to your local postal service.
- The most up to date tracking information will then be found with your local postal service, using your original tracking number.
Customs, Duties, VAT costs
- Selected orders for USA, UK, Europe and Canada will be charged their applicable duties/VAT at checkout. If you pay these fees at checkout no further payments will be required to customs prior to delivery.
- If applicable duties/VAT are not charged at checkout your order has been shipped "Delivery Duties Unpaid" (DDU) and you may be required to pay duties/taxes prior to your order being delivered.
- Australian export regulations requires us to declare the exact value of all items and shipping costs.
International
| Country | Cost | Estimated Shipping Time (Metro Areas) |
| USA | Under $150: $10 USD Over $150: Free |
4-6 business days* |
| NZ | Under $150: $10 Over $150: Free |
3-5 business days* |
| Canada | Under $150: $10 Over $150: Free |
6-8 business days* |
| UK | Under £100: £10 Over £100: Free |
4-6 business days* |
| Germany France Netherlands Spain |
Under €100: €10 Over €100: Free |
4-7 business days* |
| Rest of world |
$40
|
* Delivery times do not include 2 days processing times or customs handling times. Delivery timeframes are not guaranteed. Most orders are arriving on time but delays may occur.
Tracking
- Once your order has shipped, you'll receive an email with your tracking number and a link to track the progress of your delivery, along with an estimated delivery time frame.
While most orders are arriving on time, delays may still be occurring and our carriers are not guaranteeing delivery timeframes for standard or express deliveries. For more information please visit Australia Post's service delays.
If you are experiencing a delay with your order arriving, send our Customer Experience team an email with your order number and they do all they can to help, including opening an investigation with the mail carrier.
Tax and Duties
International orders may incur tax and duties by customs. Australian export regulations requires us to declare the exact value of all items and shipping costs. Prior to placing your order, we recommend contacting your local customs office to confirm any duty and tax that will be payable. Any additional tax or duty fees is the responsibility of the recipient and not Will & Bear. USA Tariffs are included in shipping at checkout, and no further payments will be required prior to delivery.
Delivery Day
A signature is required for delivery so if you are not home the carrier will leave a card to let you know where the parcel can be collected. If your tracking is showing as "attempted delivery" but a card was not left please contact your local postal agency as soon as possible to arrange pick up from your local post office.
Delivery estimate
Need a delivery time estimate? Go to Auspost Delivery Estimate and use 2766 as the sender's postcode or reach out to our team orders@willandbear.com.