We are a mission locked company meaning we have written into our company constitution to give back 20% of our yearly profits. This means your purchase:

1. Plants a Native Eucalytpus Tree
2. Supports Aussie Farmers

All backed by our B-Corp certification - the highest verifiable standard of environmental and social impact

Handling & Dispatch times

Our aim is to get you wearing your hat as quickly as we can. Our standard handling time is 2 business days and shipping time is in addition to this. 

• During peak periods, promotional activity and public holidays, this might be exceeded. Dispatch and Shipping times are not guaranteed.

Orders are processed Monday - Friday (excluding public holidays).

Your order will be shipped from our warehouse in Sydney, Australia.

If your order has been processed by our warehouse team it is not possible to change or cancel the order - they work pretty quickly so please reach out ASAP if you want to update your order. Once your order has shipped we are unable to change the address or intercept the order.

Shipping Service - Europe

Your order will be shipped from Sydney, Australia via Australia Post Express International Service. 

Once your order arrives in the destination country, Australia Post will hand it to your country’s local postal service to complete delivery.

• Use your tracking number to track your order with Australia Post and your postal service.

While most orders are arriving on time, delays may still be occurring and our carriers are not guaranteeing delivery timeframes for standard or express deliveries. For more information please visit Australia Post's service delays.

Customs, Duties, VAT costs

All orders are shipping delivery duties unpaid. This means that any applicable customs fees will need to be paid by the customer before the package is released by customs.

Australian export regulations require us to declare the exact value of all items and shipping costs.

Prior to placing your order, we recommend contacting your local customs office to confirm any duty and tax that will be payable. Any additional tax or duty fees is the responsibility of the recipient and not Will & Bear.

Tracking 

Once your order has shipped, you'll receive an email with your tracking number and a link to track the progress of your delivery, along with an estimated delivery time frame.

A signature is required for delivery so if you are not home the carrier will leave a card to let you know where the parcel can be collected. If your tracking is showing as "attempted delivery" but a card was not left please contact your local postal agency as soon as possible to arrange pick up from your local post office.

Delivery estimate

Need a delivery time estimate? Go to Auspost Delivery Estimate and use 2766 as the sender's postcode or reach out to our team orders@willandbear.com.